Heart to Hearts Massage and Wellness at 90 Auburn Road, Hawthorn offers Asian therapists providing massage services with hand relief and bodyslides in a welcoming venue, feedback and dynamic graph from TNT reviews, read the full reviews on thenakedtruth.reviews
Communication and customer interaction
- Staff generally provide effective communication during inquiries and bookings.
- Some reviews noted unsolicited follow-up communication promoting new providers.
Venue location, accessibility, atmosphere and cleanliness
- Located on a busy road with limited on-street parking available.
- The venue has a welcoming atmosphere, described as clean and well-maintained.
- Rooms are equipped with standard amenities and are generally kept tidy.
Facilities and amenities
- Offers private rooms with standard massage tables and some with additional features like mirrors.
- Shower facilities are available, but some reviews indicated that they may not be routinely offered.
- Entry is not discrete, as customers must ring a doorbell for access.
Providers
- Common ethnicities include Thai, Vietnamese, and caucasian.
- Providers' ages typically range from early 20s to early 40's.
- General consistency in personal hygiene across providers is noted.
Services and experience
- Standard service include relaxation and deep tissue massage, extras include hand relief and bodyslides. Oral and full service are infrequently reported.
- Overall service quality varies, with some providers noted for their enthusiasm and skill, while others received mixed feedback.
- Providers generally engage well with customers, though experiences can vary from mechanical to enthusiastic.
Pricing and extras
- Standerd massage fee is $65 for 30 minutes, $85 for 45 minutes and $100 for 1 hour.
- Extras pricing typically ranges between $50 and $150.
Service flow and timing
- Wait times for both walk-ins and bookings can vary, with some reports of delays during busy periods.
- Service durations are generally consistent, though some sessions have been reported as being cut short.
- Interruptions during service, such as answering the door or phone, have been mentioned in reviews.
Overall customer experience
- Noise levels are generally manageable. Background music is utilized.
- English language proficiency among staff varies.
- Many customers expressed a willingness to return based on positive experiences.
Quotes
- "The massage was great, and the atmosphere was welcoming."
- "I had a fantastic experience; she really knows how to make you feel relaxed."
- "The staff were friendly and attentive, making the visit enjoyable."
- "I appreciated the cleanliness of the venue; it felt well-maintained."
- "The pricing was reasonable for the services offered."
- "I would definitely recommend trying Leah; she's excellent at what she does."
- "The communication from the staff was effective and professional."
- "I enjoyed the atmosphere; it was cozy and inviting."
- "Overall, a good experience, and I would return."
- "The massage techniques varied, but some providers were exceptional."